FAQs

Of course! All essentials on our website are also available at A&B Style Studio to try on and purchase. In addition, the inventory is the same – if a size that you’d like is sold out online, it is also sold out in store and vice versa.

Please email us immediately at support@averiandblake.com, including your full name, email address and order amount. It could potentially be that your email address is incorrect. We will review your information upon receipt of the email and respond accordingly. 

We encourage you to double check your shipping address prior to checkout – the Terms & Conditions that you agree to at checkout also covers this – but we understand that things do happen. You can email us within 24 hours of placing the order to request that the address be changed, but please understand that the change is not guaranteed prior to your order being shipped.

Due to the pace of new orders and inventory availability, orders cannot be changed once completed. If you request a change, the entire order will be cancelled. If the order is cancelled, you will receive a refund of the order to your original form of payment. You also have the option to place a new order for the item that 

Our pickup orders have the same processing timeframes as our shipped orders: 3-4 business days (Monday-Friday), and we ask for extra time for orders placed during drops. We utilize our studio days to assist in-store customers, and expedited processing of online orders is not guaranteed. All online inventory is available in store if you'd like to come in and purchase items that you need right away!

Orders cannot be changed or cancelled once completed per customer request. This is agreed upon within our Terms & Conditions at checkout. If an order is cancelled due to a change request, you will be refunded. If an order is cancelled due to non-pickup, you will receive a store credit via gift card, issued to you via email.

Please contact us via email within 7 days of order delivery with your order #, details of the damage and images. Once we are able to verify the information, we will attempt to replace the damaged item with either the same item or another in-stock item of your choice once the damaged item is returned back to our store. If the item cannot be replaced, a refund will be issued to your original payment method.

All orders are processed USPS Priority Mail. There are times where the tracking timestamps do not match the movement/package, both before and after delivery. A&B has no control or influence in USPS’s processing speed. We ask that you allow 2-3 business days for your order to be received, and allow additional time during heavy mail periods (holidays).

Please contact USPS with your tracking number and any details of your tracking history to obtain more information about your delivery. Ariel & Belle is not responsible for lost, stolen or damaged packages. All claims for lost/stolen items must be initiated with USPS directly.

No; we only ship within the United States.

Yes, you have the option to return any items in our store within 7 days of delivery date. In-store returns also allow you to exchange your unwanted items for new items of your choice. Please check our store schedule to ensure that this works for you within the return timeframe.

A&B does not offer price adjustments.